Joseph DuMond is a seasoned professional in IT service management with extensive experience in various roles across multiple companies. Currently serving as Delivery Manager and Practice Manager for ServiceNow ITSM at AHEAD since February 2024, Joseph previously held senior leadership positions at CDI LLC, where contributions included roles as Practice Manager and Practice Lead for ITSM. With a strong foundation in enterprise IT support services from tenure at Day & Zimmermann, Joseph's expertise encompasses ServiceNow platform management, project implementation, and team leadership. Joseph holds a Bachelor of Science in Administration of Justice from Penn State University and an MBA with a focus on Management Information Systems from Drexel University.
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