Nicholas Simmons is an experienced IT professional specializing in Salesforce and production support. Currently serving as a Production Support Analyst at AHEAD since March 2022, Nicholas contributes to digital transformation initiatives through cloud infrastructure and automation. Nicholas holds a Salesforce Administrator certification and has been actively engaged with Trailhead by Salesforce since January 2021. Prior roles include Information Technology Support Technician at himagine solutions inc., where Nicholas provided comprehensive IT and Salesforce support, and Service Desk Analyst at IT Authorities, focusing on end-user systems and incident resolution. Nicholas possesses a strong technical background with proficiency in Active Directory, Office 365, and SharePoint administration, supported by an Associate's degree in Computer Systems Networking and Telecommunications from ITT Technical Institute-Tampa.
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