Odette Gabin

Odette Gabin is an experienced professional in the customer service and finance sectors, currently serving as Claims Customer Care, Contact Centre Team Manager at AIA Australia since August 2023. Previous roles include Team Manager for Customer Lending at AMP Bank Limited, Team Leader for Remediation at NAB, and a long tenure at AMP spanning over two decades, where key positions included Manager of CX Capability and Transformation, Contact Centre Team Manager, Team & Project Coordinator, and Contact Centre Consultant. Odette possesses extensive knowledge in operationalizing customer experience strategies, managing large teams, performance management, and supporting financial planners, all within dynamic and high-pressure environments.