AIA Australia
Tracy Ballis is a Senior Manager of Reporting and Insights at AIA Australia, responsible for managing enterprise reporting and insights activities for the wholesale business, with a focus on claims, underwriting, disputes, and customer feedback. Prior to this role, Tracy served as the Retail Insurance Data & Insights Manager at AIA, overseeing data and insights activities, stakeholder engagement, and designing key performance indicators aligned with the company's strategic direction. Tracy's experience also includes a contract position as Data Information & Insights Manager at the Department of Justice and Community Safety in Victoria, providing analytical insights for regulatory decision-making. Previously, Tracy held various roles at Hertz Australia, including Analytics Manager, focusing on revenue strategy and business analysis, along with earlier positions as Senior Business Analyst and Assistant Analyst, handling business planning and KPI reporting.