Michele Biddy-Norton

Michele Biddy-Norton has extensive experience in quality and customer success roles. Michele is currently the Vice President of Quality & Customer Success at AIA Contract Documents. Prior to this, they worked as the Director of Quality Operations at RIB North America from March 2023 to June 2023. Before that, they held the position of Director of Technical Account Management & Third Party Integrations at Momentum Telecom from January 2017 to October 2020. Michele also served as the Product Development Manager at IBBS from June 2009 to January 2017, and as a Senior Software Quality Engineer at Nokia from June 2008 to June 2009. Michele started their career as a Senior Quality Assurance Engineer at Automated Logic Corporation from June 2000 to June 2008.

Michele Biddy-Norton received their MS in Computer Science from the Georgia Institute of Technology, where they studied from 2005 to 2008. In addition to their degree, they obtained the Scrum Master Certified (SMC) certification from the Scrum Alliance in September 2009. Michele also holds the Certified Software Test Engineer (CSTE) certification from the QAI Global Institute, which they obtained in March 2005.