AIA Malaysia
Yi Han, Kong currently serves as the Digital Partnership, Operations and Claims Lead at AIA Malaysia since September 2021. Prior experience includes roles as an AI Product Manager at Lazada, where optimization of the customer chatbot experience was a key responsibility, and as the Regional Customer Experience Manager at AIG, focusing on improving survey response rates. Additional experience includes managerial positions at Celcom, Microsoft Malaysia, Oracle Corp, and a database administration role at UDirect Sdn Bhd. Yi Han holds a Master’s in Business Administration from INTI and a Bachelor of Science with Honours in Computing in IT from Asia Pacific University, complemented by secondary education at SM Methodist Boys’ KL.
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AIA Malaysia
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AIA Malaysia is part of AIA Group, the largest independent publicly listed pan-Asian life insurance group. Together, AIA Bhd., AIA PUBLIC Takaful Bhd., AIA General Berhad and AIA Pension and Asset Management Sdn. Bhd. have been serving Malaysians for over seven decades. As one of the country’s leading insurance and takaful providers, we offer a wide range of innovative as well as comprehensive conventional and shariah-compliant solutions spanning Life and Health, Family Takaful, Employee Benefits, Motor, Personal Accident, Mortgage, Commercial Insurance and Retirement schemes that meet our customers’ health, wealth and protection needs at every life stage. Through our nationwide service centre network, a well-trained team of more than 2,600 employees, as well as a dedicated and diverse distribution footprint that comprises 20,500 strong Life Planner force, exclusive bank partners, corporate sales team and brokers, we remain committed to partnering our 4.7 million customers throughout their health and wealth journey. AIA Malaysia strives to make a significant and positive impact for our customers and communities, a commitment further reinforced by our Purpose to help millions of people understand and manage their health, wealth and long-term savings and protection needs, ultimately living Healthier, Longer, Better Lives.