Yi Han

Yi Han, Kong currently serves as the Digital Partnership, Operations and Claims Lead at AIA Malaysia since September 2021. Prior experience includes roles as an AI Product Manager at Lazada, where optimization of the customer chatbot experience was a key responsibility, and as the Regional Customer Experience Manager at AIG, focusing on improving survey response rates. Additional experience includes managerial positions at Celcom, Microsoft Malaysia, Oracle Corp, and a database administration role at UDirect Sdn Bhd. Yi Han holds a Master’s in Business Administration from INTI and a Bachelor of Science with Honours in Computing in IT from Asia Pacific University, complemented by secondary education at SM Methodist Boys’ KL.