Jocel G.

Jocel G. has extensive experience in customer service and operations management roles. Currently serving as Head Customer Care Office at AIA Philippines, leading teams to handle client concerns and provide support to VIP clients. Previously worked at Manulife for several years in various roles including Functional Lead and Team Lead, where Jocel managed day-to-day operations and provided leadership to front-line staff. Jocel's background also includes roles such as Resource Officer and Corporate Account Representative at Manulife, as well as a Financial Associate at Convergys. Jocel holds a degree in Food Science and Technology from Polytechnic University of the Philippines.