Gillian Mann

Gillian Mann is a seasoned professional with extensive experience in customer and loyalty analytics, currently serving as Senior Director at Air Canada since April 2019. In this role, Gillian drives data-led decision-making and innovation across the organization, managing analytics teams and integrating loyalty data into the company's IT infrastructure. Prior to Air Canada, Gillian held various leadership positions at Aimia, including General Manager of Client Analytics, where responsibilities included managing teams to develop insights for financial and travel partners, and overseeing loyalty liability management. Gillian's career at Air Canada began in 1998, progressing from a Senior Operations Research Analyst to roles emphasizing Six Sigma methodologies, recognized for significant contributions in financial efficiency and training. Gillian holds both a Master’s and a Bachelor’s degree in Applied Mathematics from McGill University.