Marianne Samaan

Marianne Samaan is an accomplished hospitality and customer experience professional with extensive experience in managing premium services. Currently serving as the Concierge and Customer Experience Manager at Air Canada since March 2019, Marianne leads a team focused on delivering excellence for Premium customers. Previous roles include VIP & Global Service Excellence Agent at the Greater Toronto Airports Authority and a Bilingual Customer Care Coordinator at Endress+Hauser Group. Marianne's career also includes positions at Air Canada, The Suburban Newspaper, Cadacoustics, Orascom Hotels & Development, and Design Coordinators, showcasing a strong background in customer service, operations coordination, and account management. Education includes a Bachelor of Business Administration from McMaster University Continuing Education and a Bachelor of Arts in French Language and Literature from Ain Shams University, along with additional certifications in organizational leadership.