Michael Chan

Michael Chan is a Service Director at Air Canada, where they have been since 2010, mentoring crew members and ensuring exceptional service delivery. Their expertise encompasses safety and security training for flight attendants and maintaining brand integrity through customer interactions, particularly with VIP clients. Prior to Air Canada, Michael worked in various roles, including as a Guest Services Representative at CN Tower and an Assistant Shipping Director at SA Manufacturing. They also served as a Senior Camp Counsellor at Bayview Glen Camp, enhancing the camp experience through mentorship and website management.