Michelle Pace

Michelle Pace is an experienced customer experience manager with a strong background in client account management and operations across various sectors, including aviation and nonprofit. Currently serving as a Customer Experience Manager in Regional Operations at Air Canada since September 2022, Michelle previously held roles such as VP Customer Care at CTL Law and Vice President Corporate Development and Client Care at Financial Debt Recovery Limited, achieving significant client satisfaction improvements and business growth. Michelle's career also includes management positions at organizations such as CIBC and Affinity_Global, where leadership and relationship management were key focuses. Notably, Michelle's efforts at AllianceOne and CTL Law contributed to operational efficiencies and notable revenue increases, showcasing a commitment to enhancing customer service and operational effectiveness. Educational credentials include attendance at Seneca Polytechnic and Durham College.