Natasha Kowalchuk

Natasha Kowalchuk is an experienced leader in the airline industry, currently serving as the Director of Cabin Crew Experience at Air Canada since May 2019. In this role, Natasha is responsible for the overall strategy of crew productivity, employee wellness, and In-Flight Service programs. Natasha has held various senior positions within Air Canada, including Director of Change Management and Director of Contact Centres & Service Excellence, where key responsibilities included executing change management methodologies and leading multi-channel customer service strategies. Natasha's extensive career at Air Canada began in November 1996, with roles that encompassed customer relations, In-Flight Service, and training. In addition to professional experience, Natasha is actively pursuing multiple educational programs, including Change Practitioner Certification and Executive Education at prestigious institutions.