William Pereira-Amaral

William Pereira-Amaral is a skilled professional with diverse experience in customer service, sales, and training. Currently serving as a CS Training Specialist for Cabin Crew at Air Canada since August 2022, William assists in the delivery of CRM training for pilots while maintaining line qualifications through operational experience. Prior roles include Customer Service Sales Specialist at Air Canada, Account Executive at MLSE, and Sales Account Manager at Rocket de Laval, where operational improvements and new business development were key responsibilities. Additional experience encompasses roles at ATN Event Staffing as a Brand Ambassador, TELUS as a Customer Service Sales Representative, and Game Day Operations Manager at Rosemere High School. Academic credentials include a Diploma in Sport Administration/Management from Durham College and a High School Diploma from Rosemere High School.