Sérana Deacu-van Den Broek

Sérana Deacu-van den Broek has extensive experience in customer service and process development within the aviation and tourism sectors. Currently serving as Process & Tool Development Lead at Air France KLM Martinair Cargo since November 2017, Sérana has held various roles in the company including Process & Tools Support Specialist and Customer Service & Inside Sales. Prior experience includes positions at BlueLink International CZ as a Trainer and Quality Evaluator, and roles at Air France - KLM Cargo and Martinair Cargo, focusing on import operations and customer service. Early career experiences include project management traineeships at Europe Congress and CTE Tourism, as well as roles in operations and customer service at KRAS.NL and Intertoys. Sérana holds a Bachelor's degree in International Tourism Management from Tio Eindhoven Business School.