John Richardson

John Richardson possesses a diverse background in customer experience and airport operations, currently serving as an Associate CX (SQA) and Service Assurance Officer at Air India Limited since January 2023. Prior experience includes a role as Executive (AOCS) at IndiGo from February 2021 to January 2023, and a Project Trainee internship in commercial operations at Air India Limited in February 2020, focusing on passenger rate analysis and customer satisfaction. Additionally, John gained financial insights through a finance internship at WRENCH Solutions in mid-2019. John holds a Bachelor of Business Administration from Madras Christian College, completed in 2020.