Sonia Bhardwaj

Sonia Bhardwaj currently serves as the Head of Customer Service at Air India Limited since November 2024, following a tenure as the Head of Customer Experience at Vistara - TATA SIA Airlines Ltd. from September 2017 to November 2024, where responsibilities included managing the end-to-end customer journey and ensuring service personalization. Prior experience at Airtel from January 1998 to September 2017 involved strategic roles such as GM - Head Postpaid Contact Experience and GM - National B2B Voice Customer Service Head, focusing on corporate service strategy and customer engagement programs. Other significant roles included National Voice Support Head and DGM - Regional Voice Support Head North, emphasizing operational excellence and customer satisfaction across various segments. Sonia Bhardwaj holds a degree in Science from Delhi University and further education from DORINS.