Luigi Gandolpho

Luigi Gandolpho is currently a Chatbot Global Expert at Air Liquide as of August 2023 and has extensive experience in chatbot development and interaction analysis. Previous roles include working as a Chatbot Specialist at Multilaser Industrial S/A, where key responsibilities involved training through NLP, creating and maintaining intents/entities, and developing dashboards. Prior positions include Senior Chatbot Analyst at Softtek and TROC, focusing on chatbot journey analysis, curatorship, and dashboard creation. Luigi's earlier experience includes roles at SulAmérica, UnitedHealth Group, and Rico.com.vc, where responsibilities ranged from process improvement to customer support. Luigi holds an MBA in Project Management from USP and degrees in Information Systems and Business Administration from Universidade Anhembi Morumbi and Universidade Presbiteriana Mackenzie.