Air New Zealand
Fraser MacDonald is a Senior Business Analyst with extensive experience in various companies such as Air New Zealand, ASB Bank, Dimension Data, and CSuite Limited. Fraser has been involved in projects ranging from digitizing airline processes to implementing customer onboarding systems and off-shoring service desks. Throughout their career, Fraser has worked in Agile Delivery environments, utilizing tools such as User Stories, Sprints, Product Backlogs, and Scrums. Fraser also has a background in CRM and CTI application design and deployment.
Air New Zealand
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Air New Zealand is one of the world's leading airlines, known around the world, not just for their name and our innovation but also for their reputation. They are recognised as "New Zealand's Most Reputable Organisation" for their strong leadership, customer service orientation, innovation, brand, corporate values, and role as a strong ambassador for New Zealand.