Susan Willoughby-Graham

Susan Willoughby-Graham is a seasoned professional with extensive experience at Air New Zealand, where a career spanning over a decade includes roles such as Senior Manager - High Value Customers and Airline Partnerships, Programme Manager for Koru and Airline Partners, and Loyalty Development Manager. Responsibilities involve managing loyalty recognition programmes for high value customer tiers and frequent flyer airline partnerships. Educational qualifications include a Bachelor of Arts in Sociology from The University of British Columbia and a Diploma in Direct Marketing.