Firdaus Abhar Ali 🤖

Firdaus Abhar Ali is an experienced engineering manager currently employed at AirAsia since January 2020, overseeing AI-related customer service and engagement projects, including the development of an AI chatbot and backend systems for the AirAsia SuperApp. Previous roles include technology lead for the Bo Chatbot initiative and mentoring at the RedBeat Academy. In addition, Firdaus has contributed as an invited speaker at various industry summits and held notable positions at Green Packet Berhad as Head of Software Engineering and Solution Architect specializing in advanced technologies like blockchain and AI. Early career experiences include software engineering roles at Materialise and contributions to open-source projects at Facebook, with educational credentials encompassing a Master’s in Engineering from the University of Nottingham and a Diploma in Electrical Engineering from Universiti Tenaga Nasional.