Ann O'Sullivan

Ann O'Sullivan is an accomplished professional with extensive experience in business process improvement and customer service. Currently serving as the EMEA Business Process Improvement Lead at Airbnb since November 2019, Ann previously held various roles at Vodafone Ireland from January 1998 to April 2019, including Service Design & Process Improvement Lead, Learning & Development Manager for New Product Training, Learning and Development Executive, and Customer Service Representative. Ann's expertise includes designing end-to-end customer experience journeys, creating training programs, and enhancing customer-facing processes to streamline operations and reduce customer effort. Ann's educational background includes studies at the National University of Ireland, Maynooth, Dublin Institute of Technology, and Whitehall House in Dublin.