Mark Blythe is a highly experienced leader currently serving as the Global Director at Airbnb, where they deliver foundational products to drive operational transformation. With a background in both established and startup companies, Mark has a proven track record of driving transformational customer service evolution and building support functions that enhance customer satisfaction while lowering service costs. Their previous roles include Director of Global Service Performance and Global Director of Customer Service Workforce Optimization at Airbnb, alongside experience at companies like T-Mobile and Three. Mark holds a BA in Business Studies from Glasgow Caledonian University.
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