Mel McCarthy

Senior Engineering Manager - Customer Support Platform at Airbnb

Mel has an extensive background in the technology industry, with experience in managing technical teams, operations, and incident management. With a strong emphasis on customer support systems, Mel has a proven track record of achieving high uptime and leading successful technical migrations. Mel's background includes roles at top companies like Airbnb, Google, Apple, and more, showcasing a diverse range of expertise in telecommunications, contact centers, and enterprise communications solutions. With a focus on teamwork and diversity, Mel has consistently driven recruitment, growth, and retention within their teams.

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Previous companies

PFH Technology Group logo
Google logo

Timeline

  • Senior Engineering Manager - Customer Support Platform

    June, 2020 - present

  • Head Of Customer Support Systems Business Technology

    March, 2019

  • Sr Manager Business Applications Voice Network Engineering

    March, 2018

  • Manager Business Applications Operations

    May, 2016