Miles Tomlinson

Miles Tomlinson is an experienced operations leader with a strong background in scaling business functions across various industries. Currently serving as the head of Scaled Operations at Airbnb since April 2020, Miles manages multiple human-powered programs aimed at business improvement. Previously, Miles held the position of Global Head of Operations for Customer Success at Square, overseeing a large team and multiple operational functions. Earlier roles include leading brand strategy and operations at Symphony Commerce, head of capabilities and optimization at PayPal, and a case team leader at Bain & Company, where Miles managed projects in growth strategy and performance improvement. Additionally, Miles served as General Manager for eBay Motors, achieving significant revenue growth and strategic advancements. Miles holds an MBA from Stanford University and a Master's degree in Psychology from the University of Cambridge.