Peter T. is an experienced quality management professional with a robust background in customer care and operations across multiple industries. Currently serving as Quality Manager and Global Quality Lead at Airbnb since October 2019, Peter oversees Partner Site Leads in APAC, leading a high-performing team of 17 Quality Insights Analysts. Prior to Airbnb, Peter held various senior roles at SP Group, focusing on customer experience and operations management, and was instrumental in overseeing a team of over 20 personnel. Experience also includes managerial positions at Marina Bay Sands and United Overseas Bank Limited, where Peter led call center operations and product development initiatives. Peter holds a BSc(Hons) in Business and Marketing from Bangor University and an MBA from Anglia Ruskin University.
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