Cécile Renault is a seasoned professional with extensive experience in billing, customer service, and operations management across various industries. Currently serving as the Manager of Billing at Aircall since April 2023, Cécile supervises team performance and enforces quality assurance within billing processes. Previous roles include Identity Operations Supervisor and Team Lead at Coinbase, where Cécile monitored team productivity and collaborated on process improvements, and CSS Escalations Team Lead at Microsoft, recognized for contributions with multiple award nominations and wins. Cécile's career also encompasses positions at Booking.com, SMARTBOX EXPERIENCE LIMITED, and various design roles, complemented by a Master's degree in 3D & Animation design from Université Toulouse - Jean Jaurès.
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