Neus Gimenez currently serves as the Head of CRM at AirHelp, having joined the company in October 2021 after time as a Senior CRM Manager. Previously, Neus held significant roles at Royal Caribbean International from February 2012 to November 2021, including CRM & Loyalty Senior Executive for Spain, Italy, and France, as well as CRM & Loyalty Executive for Spain and France. Initial experience includes a position as Club Coordinator at DABA (Nespresso exclusive distributor) and various roles at Hoteles Hesperia S.A., encompassing CRM & Loyalty Product Manager, Central Reservations Manager, and Reservations Agent. Neus has enhanced professional expertise through advanced education, holding multiple degrees including a Master in Digital Traffic Management from Instituto Marketing and a Master in Digital Marketing from IM Digital Business School, among others.
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