Michael Liu

Michael Liu is an experienced Help Desk Engineer currently working at Airiam, previously known as Transcendent, since April 2022. With extensive responsibilities in IT support, Michael has demonstrated a strong ability to address a variety of technical issues, from password resets to network connectivity challenges in unfamiliar client environments. Prior experience includes roles as Service Delivery Manager at Caspian, where Michael oversaw the implementation of a new service desk system, and Shift Supervisor at VCPI, where innovative hiring practices evolved under Michael's supervision. Additional experience encompasses positions at Small Business Technology Solutions Inc., BFG Technologies, and Modine Manufacturing Company, complemented by a Master's degree in Computer and Information Systems from the University of Wisconsin-Parkside.