Mu Yan

Head Of Customer Engagement at Airservices Australia

Mu Yan has over two decades of experience in the aviation industry, primarily with Airservices Australia, where key roles include Head of Customer Engagement, Business Change Manager, and Risk Intelligence Manager. Responsibilities encompass driving the enterprise safety and risk analytics processes, developing safety and risk data strategies, and optimizing information systems through advanced analytics solutions. Mu Yan also held positions such as Regulatory Services Manager, providing assurance on regulatory compliance and managing relationships with government safety agencies, and Ground Based Augmentation System Development Manager, where contributions included the implementation of innovative satellite technology for precision approaches. Prior experience at KPMG Australia involved management consulting for federal clients, alongside earlier roles at Airservices focusing on air traffic management and procurement processes. Mu Yan holds a Bachelor of Commerce and Bachelor of Engineering, as well as an ongoing Master of Business Administration from The Australian National University.

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Airservices Australia

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Airservices is Australia's air navigation service provider - we provide air traffic control, aviation rescue and fire fighting and air navigation services.


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1,001-5,000

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