April Daniels

Sr. Customer Success Manager at Airspeed

April Daniels has a diverse work experience spanning various roles and industries. April'smost recent position was as a Customer Success Manager at Airspeed, where they began in March 2022. Prior to that, they worked at Surehand, Inc. as the Founding Customer Success Manager from January 2020 to March 2022. In this role, they played a pivotal role in driving customer engagement and support, maintaining high customer satisfaction ratings, and building a comprehensive trade-school database.

Before joining Surehand, Inc., April worked at HotChalk, Inc. where they held multiple roles, including Executive Student Services Advisor from July 2019 to January 2020, Student Services Advisor from October 2014 to January 2020, and Sr. Student Services Advisor from November 2016 to July 2019. In these positions, they onboarded students to the learning platform, provided continuous support, and implemented data-driven solutions to boost student graduation rates.

April also has experience as a Director at Action Day Primary Plus from February 2013 to September 2014, where they managed teaching staff, increased school enrollment, and improved operational efficiency. Additionally, they worked as an Elementary School Teacher at Tower Academy from June 2012 to March 2013.

Earlier in their career, April held roles such as Fundraising Director at Leading Edge Fundraising from September 2011 to January 2013, Grant Writer (SEIC) at Entrusted Legacy from September 2011 to April 2012, and Operations Lead at Extreme Learning, Inc. from August 2009 to September 2011. In these positions, they demonstrated their skills in fundraising, grant writing, and operational management.

April's work experience also includes a role as Lead Navigator at ACFJC Justice Center from January 2008 to June 2009, where they provided case management services to victims of domestic violence, child abuse, elder abuse, and their families. Prior to that, they worked as a Community Engagement Specialist at SAVE from March 2007 to January 2008, where they educated the public on Intimate Partner Violence (IPV) and made presentations to various groups.

Overall, April Daniels has a strong background in customer success management, student services advising, leadership, fundraising, grant writing, and advocacy for victims of violence.

April Daniels has a Master's of Arts degree in Marriage and Family Therapy from Lewis & Clark College. In addition, they have obtained a certification in Learning HubSpot CRM from LinkedIn in February 2022.

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Timeline

  • Sr. Customer Success Manager

    March, 2022 - present