Keegan Sprankle

Keegan Sprankle is a Senior Enterprise Technical Support Specialist at Airtable, where responsibilities include monitoring support queues, collaborating with the Engineering team, training new team members, and enhancing support processes. Previously, Keegan served as an Enterprise Technical Support Specialist, focusing on solutions for complex issues related to Single Sign-On and scripting for major customers. Prior experience includes an internship at the University of South Carolina with the Office of Naval Research, where research and documentation involved OSPF, BGP, and Open vSwitch, as well as work as an Undergraduate Research Assistant in similar technology areas. Keegan began a career in technical support as a Help Desk Technician at the University of South Carolina while earning a Bachelor's degree in Integrated Information Technology from the same institution.