Nicole Hicks

Nicole Hicks is an experienced Program Manager specializing in Strategic Operations at Airtable since April 2019, where responsibilities include leading initiatives for women through the Women at the Table ERG and managing customer support teams. Prior to Airtable, Nicole served as a Senior Scrum Master at Cognosante, enhancing product development processes within the SAFe framework. At Symplicity Corporation, Nicole held various roles including Project Manager, focusing on the development and support of the Disability Services SaaS product, and Manager of Product Support, where the optimization of support workflows and success metrics was achieved. Nicole's earlier experience includes career counseling and project administration at Caltech and the University of Michigan. Academically, Nicole holds a Master of Arts in Higher Education Administration from the University of Michigan and a Bachelor of Science in Business Administration with a focus on Management Information Systems from the University at Buffalo.