Airtel Nigeria
Olusola Isiade is a seasoned professional in customer experience and project management, currently serving as the Head of CX Service Assurance at Airtel Nigeria since June 2017. In this role, responsibilities include developing customer service policies, analyzing feedback for improvements, and leading a team of 13 in enhancing customer onboarding and product experience. Prior to Airtel, Olusola held various positions at MTN Nigeria, including Senior Manager for PMO & Strategy and Project Manager for Information Systems PMO, where key contributions involved strategic project management and operational efficiencies. Olusola's extensive experience in telecommunications also includes roles at Westcom Wireless, Globacom, and Mobitel Limited, focusing on project implementation and network management. Educational qualifications comprise an Executive MBA from Lagos Business School, a PgCert from the University of Bradford, and a Bachelor of Science in Electrical/Electronics Engineering from the University of Ibadan.
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Airtel Nigeria
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Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus. A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more nigerians. In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.