Olusola Isiade

Olusola Isiade is a seasoned professional in customer experience and project management, currently serving as the Head of CX Service Assurance at Airtel Nigeria since June 2017. In this role, responsibilities include developing customer service policies, analyzing feedback for improvements, and leading a team of 13 in enhancing customer onboarding and product experience. Prior to Airtel, Olusola held various positions at MTN Nigeria, including Senior Manager for PMO & Strategy and Project Manager for Information Systems PMO, where key contributions involved strategic project management and operational efficiencies. Olusola's extensive experience in telecommunications also includes roles at Westcom Wireless, Globacom, and Mobitel Limited, focusing on project implementation and network management. Educational qualifications comprise an Executive MBA from Lagos Business School, a PgCert from the University of Bradford, and a Bachelor of Science in Electrical/Electronics Engineering from the University of Ibadan.