Jennifer Fitzpatrick

Jennifer Fitzpatrick has a wide range of experience in various roles within the telecommunications industry. Jennifer started their career at Esat Telecom as an Installations Coordinator in 1997 and later moved on to become an Administration Team Leader in 1999. Jennifer then joined BT Ireland, where they worked as an Order Operations Manager, overseeing the smooth delivery of orders from all business units. Jennifer also served as a Customer Service Manager, where they managed a diverse team and played a key role in the Customer Experience Program. In 2009, Jennifer joined Vodafone, where they held various positions including Customer Options Team Manager, Business Operations Manager, Digital Care Manager, and Digital Product Manager. Jennifer was responsible for driving customer engagement, leading agile teams, managing budgets, and implementing digital transformation initiatives. In 2023, Jennifer worked as a Chatbot Product Manager at Aer Lingus and later became the Head of Business Change and Product Management at SSE Airtricity.

Jennifer Fitzpatrick attended Senior College Blackrock from 1991 to 1993, where they obtained a degree in Applications Programming. In 2016, they obtained a Data Workbench Analyst Certification. Additionally, Jennifer has certifications in Agile Scrum, Lean Six Sigma Yellow Belt, and Presentation Skills, although the specific details of these certifications are not provided.