Tracey Viburg

Tracey Viburg has a diverse work experience spanning over several years. Tracey started their career as an Office Manager at Serta Mattress Co., where they managed administrative staff and handled payroll, accounts payable, and accounts receivable. Tracey also served as a Help Desk Supervisor at Frontier ConferTech International, ensuring customer satisfaction through responsive help desk services. At Polycom, Inc., they worked as a Technical Support Representative, providing troubleshooting and operational guidance to customers. After that, they served as the Manager of Customer Service at Natus Neurology, where they managed customer service and RMA teams. Later, they became a Customer Service Manager at Aqua-Hot Heating Systems, Inc., leading a team and implementing customer service policies and procedures. Their most recent role is as the Director of Customer Service at Airxcel, Inc., where they are responsible for managing multi-location call centers and implementing training initiatives.

Tracey Viburg has a diverse education history. In 1988, they obtained an Administrative Assistant Certificate from Barnes Business College, specializing in Executive Assistant skills. Following this, from 1989 to 1993, they attended Metropolitan State College and earned a Bachelor of Science (BS) degree in Computer Science Management. In 2005, Tracey pursued further education at Regis University, where they obtained a Master of Science in Management (MSM) degree with a focus on Project Management in 2007. Their most recent academic endeavor began in 2021 at the University of Colorado Boulder - Leeds School of Business, where they are currently enrolled in the Customer Experience Certificate Program.