Carl Jenkins

Carl Jenkins has accumulated extensive work experience in various management roles. Currently, they serve as the Director of Customer Care and Partner Performance at Likewize, where they oversee a large team and implements strategies to enhance customer experience and overall performance. Prior to this, they worked at NTT DATA Services as a Sr. Operations Manager BPO, responsible for managing daily operations, budgeting, and resolving service issues. Carl also served as the Director of Call Center Operations at Medoc Health Services & Affiliates, where they managed multiple operational sites and negotiated vendor contracts. Additionally, Carl Jenkins has held senior management positions at Convergent Revenue cycle management, United Health Care, The Dallas Morning News, and Capitol One Auto Finance, where they showcased their expertise in operations management, training, and driving revenue growth.

Carl Jenkins obtained a Bachelor of Business Administration (BBA) degree in Business Administration and Management from the University of Arkansas at Pine Bluff, where they studied from 1996 to 2001. Carl has also obtained several certifications, including "Becoming an Impactful and Influential Leader" and "The 10 Pillars of Customer Experience" from LinkedIn, an "Avaya System Administrator" certification from Avaya University, a "Life, Health and Accidental" license from the Texas Department of Insurance, a project management certification from Cornell University, a "Property and Casualty" license from the Texas Department of Insurance, and a "Six Sigma Green Belt" certification from Purdue University.