Account Manager Lead

What We Do

Aisle is an early stage startup working to become the #1 shopping platform for discovery and deals - everyday, everywhere, anytime. Aisle's mission is to make the traditional cash back reward platforms actually fun and rewarding to use.

Job Description

Our team is seeking an Account Manager lead who will be responsible for managing, upselling, and retaining our 35+ strategic partners. As well as maintaining high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty. This candidate will act as a customer advocate to our product team by collecting and sharing customer feedback and ideas.

Reports To

This position will report to the founder and CEO, Chris Tiffin.

What We Need Your Help With

• Develop strong working knowledge of our product and speak fluently about performance management and aisle best practices, acting as a trusted advisor for our brands
• Act as a customer advocate to our product team by collecting and sharing customer feedback and ideas
• Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty
• Drive customer references and case studies

What We Look For

• 4+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
• Prior CPG experience is def a BONUS - customer empathy is HUGE
• Superb written and verbal communication skills; being objectively funny is also a BONUS
• Love to learn - growth mindset > everything
• Positive attitude, empathy and HIGH ENERGY
• Ability to take initiative and adapt
• Strong customer-facing and presentation skills with the ability to establish credibility with executives