Aivo
Franklin Perez is a skilled technology professional with extensive experience in DevOps and Systems Administration, currently serving as DevOps Tech Lead at Engageware since October 2023. Previously, Franklin has held significant positions at Aivo as DevOps/SRE Tech Lead, at Global Hitss Cono Sur as Sysadmin/DevOps/SRE, and at Veritran as IT Consultant/SRE, where expertise in cloud infrastructure management, CI/CD implementation, and performance monitoring were demonstrated. Franklin's tenure includes roles focused on infrastructure security and operations at Obra Social Luis Pasteur and CANTV, contributing to improved operational efficiency through strategic project management and system enhancements. Franklin holds a Master’s degree in Information and Communication Technologies Management and a Bachelor's degree in Systems Engineering.
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Aivo
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Aivo is a company that develops artificial intelligence solutions with the aim of transforming the way companies and customers interact.AgentBot is Aivo’s core product. It is an automated omnichannel customer service platform that uses artificial intelligence to automatically interact with customers across all channels. It helps companies toimprove customer experience by learning from users. Aivo AgentBot has a broad customer base that includes Sony, AIG, Visa, GM, LG, Telefónica, among others.Today, Aivo is the leader in Latin American virtual assistants and present in 70 countries. Last year it handled over 200 million interactions.