Matthew Vallance

Matthew Vallance is a seasoned executive with extensive experience in leadership and strategic advisory roles across the business process outsourcing and customer management sectors. Currently serving as Chief Shared Services Officer at NEOM since December 2021, Vallance contributes to a transformative initiative aimed at redefining future solutions. Additionally, Vallance holds the position of Strategic Advisor at Zinia and Chapter Chair at YPO. Prior roles include Managing Director at Capita Customer Management, CEO of HGS Europe, and Managing Director for Sutherland Global Services in Europe and Emerging Markets. Vallance's earlier experience includes Group Chief Executive Officer at Firstsource Solutions Limited and key positions at CustomerAsset Ltd, InCode Ltd, and Text 100. Vallance's educational background includes advanced management studies at The Wharton School and a diploma in marketing from the Chartered Institute of Marketing.