Bala Nair

Bala Nair has over two decades of experience in the technology sector, with a notable career at Akamai Technologies since June 2006, currently serving as Vice President of Customer Success. In this role, Bala is responsible for defining and executing the strategy to retain and grow a service revenue base exceeding $500 million, overseeing a portfolio that includes technical advisory, professional services, consulting, account management, and support delivery management. Previous roles at Akamai include Senior Director of Services and Support for Asia Pacific and Japan, Director of Service Delivery, and Senior Regional Manager, showcasing a strong leadership presence across various functions. Prior to Akamai, Bala gained experience at Microsoft and AOL, holding positions as Sr. Support Engineer, Account Development Executive, and Billing Consultant. Educational credentials include a Post Graduate Diploma in Software Engineering and Management from Mahindra Institute and a Bachelor’s degree in Mechanical Engineering from Rajiv Gandhi Prodyogiki Vishwavidyalaya.