Prathiksha Shetty

Prathiksha Shetty is a Senior Cloud Support Engineer Lead at Akamai Technologies, where responsibilities include leading technical services for customers and providing support for Media/Web delivery products since July 2019. Prior to this role, Prathiksha served in various engineering capacities at the same company, showcasing extensive knowledge of product architectures. Before joining Akamai, Prathiksha was a Technical Representative at DXC Technology, resolving technical issues for AT&T users and managing the escalation process to maintain service levels between July 2018 and June 2019. Prathiksha holds a Bachelor of Engineering in Information Technology from The Oxford College of Engineering, earned between 2014 and 2018.