Vikrant Kumar has a strong background in technical support and engineering, with experience spanning from March 2014 to October 2022. At Infosys, Vikrant served as a Tier 2 Juniper TAC Engineer and a Juniper TAC Engineer, troubleshooting various network issues in a dynamic 24x7 environment. Subsequently, at Akamai Technologies, Vikrant held several roles including Senior Lead Support Services, Cloud Services and Support Manager, and Senior Manager for Cloud Services and Support, focusing on post-sales technical support and managing high-profile network events. Vikrant holds a Bachelor of Technology in Computer Science from JSS Academy of Technical Education and completed a course in Negotiation and Influence at MIT Sloan School of Management.
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