Ramita Vikram

Ramita Vikram is an accomplished professional with extensive experience in customer experience and quality management across various industries. Currently serving as Vice President of Customer Experience at Akasa Air since July 2022, Ramita previously held a significant role at VFS Global Services as the Head of Quality, Risk, Business Continuity, and Customer Experience, where leadership spanned five key verticals, and notable achievements included the re-engineering of customer-facing processes to enhance satisfaction. Prior experience includes roles such as Head of Customer Service & Quality at 3 Global Services, leading initiatives to improve customer retention, and spearheading operational excellence at Fidelity National Information Services. Ramita's career trajectory also includes significant contributions at eFunds, Hutchison Max Telecom, Air India, and American Express, showcasing a solid background in customer service and operational quality. Educational qualifications include a PG in Management from Michigan University and a Bachelor of Arts in English from Stella Maris College.