Akixi
Michele Jacobs is currently serving as Vice President of Engineering at Akixi, a position held since November 2023, where responsibilities include leading a team through management and mentorship while developing standards and procedures to uphold the company's quality benchmarks. Prior to this role, Michele held senior project management positions at HOTOVO and Benefex from January 2022 to December 2023 and March 2021 to January 2022, respectively. Earlier experience includes working as a Service Assurance Officer at the Office for National Statistics from August 2020 to March 2021 and as a Home Care Support Worker at Social Care in Action from July 2020 to December 2020. Academically, Michele earned a Bachelor of Science in Social Sciences from The Open University, with studies completed between January 2004 and January 2010, and attended Chamberlayne Park School from January 1994 to January 1997.
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Akixi
We provide real-time CX (Customer Experience) insights that enhance Service Providers value-added portfoltio, helping them drive revenue growth in the cloud communications market. Our solutions include Business Insights, Call Center Reporting, and CRM Integration. Integrated with leading platforms like Microsoft Teams and Cisco Webex Calling, Akixi helps Service Providers to increase revenue, build deeper customer relationships and win more customers by enabling impactful CX insights. With trusted partnerships in over 600 of the world’s leading telecoms and IT providers, we have deployed our solutions to over 10,000 customer sites, across multiple sectors, worldwide. Akixi is a Cisco Solution Partner. For more information or to get in touch, please visit us at www.akixi.com Watch our videos here: https://www.youtube.com/akixi