Elisabet Fernández Crespí

Elisabet Fernández Crespí has over a decade of work experience. Elisabet began their career in 2007 as a Research Assistant at the University of Kuopio. In 2008, they became a Quality Control Technician at RAL Técnica para el laboratorio S.A. In 2009, they joined VENTANA MEDICAL SYSTEMS (Roche Tissue Diagnostics) as a Customer Support Specialist. In 2010, they were promoted to Application Product Specialist at Roche Tissue Diagnostics, where they were responsible for European and Latin American customer support. In 2012, they moved to Grifols (formerly Novartis Diagnostics) as a Technical Account Specialist TAS, where they were responsible for the accounts in UK, Ireland and Nordic Countries. In 2017, they became Manager, Customer Technical Support EMEA at GenMark Diagnostics, where they were responsible for creating, setting up and executing the EMEA technical support strategy, complaints investigation, troubleshooting and CRM reporting, tracking and trending analyses of technical issues and escalation to the core teams in the US, monitoring field performance of the CE marked products, salesforce customization for the European business metrics extraction, training and onboarding of new hires for the customer technical team, and submission of SOP and technical documents to the Quality system for the European team. In 2019, they joined Philip Morris International as a Product Surveillance Scientist. In 2021, they became a Customer Support Manager at Aktiia.

Elisabet Fernández Crespí earned a Bachelor's degree in Biochemistry from the Univeristat Autònoma Barcelona between 2003 and 2007.