Chris Malone is an award-winning author, speaker, and strategic adviser, recognized as a thought leader in customer experience and staff engagement. With over 30 years of experience, Chris has held senior leadership roles at multiple Fortune 500 companies across various industries, including hospitality and consumer packaged goods. Currently, Chris serves as a board member for various organizations, including AKUVO and Zuppler, and is the founder of Fidelum Health, a consulting firm focused on optimizing patient experiences. Chris co-authored the book *The HUMAN Brand: How We Relate to People, Products and Companies*, and holds an MBA in Entrepreneurship from The Wharton School and a BS in Management Science and Statistics from the University of Maryland.
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