Tamer Ghattas

Tamer Ghattas is an experienced customer service professional with extensive expertise in team leadership and operational efficiency. Currently serving as a Customer Service Supervisor at Al-Ahly Medical Company since April 2015, Tamer oversees a team of 20-25 customer service representatives, optimizing incoming call performance and managing the hiring process. Prior to this role, Tamer was a Call Center Team Leader at Raya Contact Center, where responsibilities included supervising a team of 15 account advisors and managing daily operations. Tamer's background also includes significant experience at Vodafone Egypt, progressing from a Senior Customer Service Representative to various support roles, focusing on customer satisfaction and issue resolution. Tamer holds a degree in Banking from Sadat Academy for Management Science and has a solid educational foundation in science from El Nasr Language School.