Adel al-Marzouk

Adel Al-Marzouk has extensive work experience in various industries. Currently, they are Vice President - Customer Care at Al Rajhi Takaful, where they have successfully revamped the Tele-sales function and increased its productivity. Adel has also significantly improved the service level and first call resolution rate.

Prior to that, Adel worked at Mobily, where they held multiple roles. As Senior Director - Capabilities Development & Communications, they played a crucial role in exceeding devices targets and implementing new strategies for accessories and devices. Adel also served as A/General Manager - Modern Trade & Devices, where they achieved the milestone of SAR 1bn sales for the first time and introduced new categories and bundles.

At Mobily, Adel also held the position of Director - Capabilities Development & Customer Experience, where they spearheaded the development of various training programs and launched the Sauadization Program to empower Saudi youth. Adel also led the Standardization Development Program and certification initiatives for Mobily's front liners.

Earlier in their career, Adel worked as Executive Manager Planning & Enhancements at Mobily, where they played a key role in strategic planning, project management, and sales objectives. Adel also managed HR projects and recruitment activities.

Before joining Mobily, Adel worked at Saudi Aramco as LAN/Systems Support Group Leader, and at ALKHALEEJ TRAINING & EDUCATION as Corporate Training Supervisor.

Overall, Adel Al-Marzouk has demonstrated expertise in customer care, capabilities development, sales planning, and project management throughout their career in various organizations.

Adel Al-Marzouk holds a Bachelor's degree in Education from King Faisal University, which they obtained from 1998 to 2003. Adel also holds a Master's degree in Business Administration and Management, General from Prince Mohammad Bin Fahad University, which they obtained from 2010 to 2011. In addition, Adel has several certifications from various institutions, including Cisco, CompTIA, and Microsoft.