Chelsey Goodwin

Chelsey Goodwin is a seasoned Product Solutions Analyst at Alarm.com since April 2016, specializing in research and analysis of product trends, collaborating with cross-functional teams to enhance user experience, and creating user-centric designs using Figma and Confluence. Previous roles at Alarm.com include Product Specialist for PointCentral, where Chelsey served as the primary technical contact and managed support-related issues, and Team Lead for Dealer Support Operations, focusing on mentorship and quality improvement. Chelsey also has experience as a Support Operations Associate and in earlier roles at Priority Courier Experts, Residence Inn by Marriott, and Presbyterian Homes & Services, cultivating strong communication and customer service skills. Chelsey earned an Associate’s Degree in General Studies from South Dakota State University.