Joseph Matawaran

Joseph Matawaran brings a diverse background in technology and customer service, currently serving as a Customer Service Agent at Alaska Airlines since April 2024. Prior experience includes a role as a Technology Consultant at DXC Technology, where Joseph led operational transformations and managed a high-performing team, contributing to a 16% improvement in support success. As a Pre-Sales Engineer Manager at Fujitsu, strategic initiatives resulted in a 20% revenue increase and a 25% rise in customer satisfaction scores. An internship at SM Investments Corporation provided hands-on experience in technical support. Joseph holds two master's degrees in Artificial Intelligence and Electrical Engineering and Computer Science, as well as a Bachelor's degree in Computer Engineering.